Question 1

How do I book an appointment?

Accepted Answer

Appointments are booked with individual providers. Choose a provider on Find a provider, then use the Book with button on their card or profile. Some providers ask you to call to book.

Question 2

How do I join a telehealth visit?

Accepted Answer

Use the join link on the Telehealth page at your appointment time. Not every provider offers telehealth; each provider profile says whether they do.

Question 3

Where do I find forms?

Accepted Answer

Patient resources lists the forms Health Haven may ask you to complete. Each one opens in a new tab on IntakeQ.

Question 4

Where are your offices?

Accepted Answer

Each office page lists its address, phone and hours as confirmed by Health Haven.

Question 5

What if I am in crisis?

Accepted Answer

For a medical emergency, call 911. For a mental health crisis, call or text 988. Health Haven is not a crisis service.

Question 6

Can I walk in without an appointment?

Accepted Answer

Walk-ins are welcome at our West Palm Beach, Okeechobee and Stuart (Ocean Blvd) offices. At other offices, book with a provider through Find a provider.

Question 7

Is every provider taking new patients?

Accepted Answer

Not necessarily. A provider's card or profile shows whether they are accepting new patients and how to book with them.

Question 8

Which providers offer telehealth?

Accepted Answer

The Telehealth page lists the providers who offer it, and each provider profile shows how that provider sees patients.

Question 9

What do I need for a telehealth visit?

Accepted Answer

A device with a camera and microphone, an internet connection, and a private space. The Telehealth page has more on getting ready.

Question 10

Which offices offer TMS and Spravato?

Accepted Answer

TMS is offered at our West Palm Beach and Okeechobee offices only. Spravato (esketamine) is offered at our West Palm Beach, Okeechobee, and Stuart (Ocean Blvd) offices.

Question 11

There are two Stuart offices. How do I know which one?

Accepted Answer

Health Haven has two separate Stuart offices, one on Ocean Blvd and one on Federal Hwy. Check the address on the Locations page before you visit.

Question 12

Are offices open every day?

Accepted Answer

Hours differ by office, and some offices are open on specific days only. Check the hours on the office's page before you plan a visit.

Kesyon yo poze souvan

Kesyon ki komen

Kijan pou m pran yon randevou?

Kijan pou m patisipe nan yon vizit telesante?

Ki kote m ap jwenn fòm yo?

Ki kote biwo nou yo ye?

E si m nan yon kriz?

Randevou

Èske m ka vini san randevou?

Èske tout founisè swen ap pran nouvo pasyan?

Telesante

Ki founisè swen ki ofri telesante?

Ki sa m bezwen pou yon vizit telesante?

Biwo

Ki biwo ki ofri TMS ak Spravato?

Gen de (2) biwo Stuart. Kijan pou m konnen kilès?

Èske biwo yo ouvè chak jou?

Randevou yo pran ak founisè swen endividyèl.